Refund policy

RETURNS 

We stand by our quality and and offer our customers a 100% satisfaction guarantee. If for some reason you are not happy with your NUORI product, please contact our customer service at customerservice@nuori.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

US customers: All exchanges and returns must be processed within 30 days of receiving the order. The 30-day period for cancellation begins the day you receive the products, and if the last day of this period falls on a non-working day, the deadline will be extended to the following working day.

 

Non-US customers: You are able to  cancel your NUORI purchase within 14 days after receiving the products.

The 14-day period for cancellation begins the day you receive the products, and if the last day of this period falls on a non-working day, the deadline will be extended to the following working day. 

Cancellation of the order is done by sending an email to customerservice@nuori.com and returning the products to NUORI. Rejecting to receive the shipment or sending the products back without informing NUORI is not considered a correct cancellation and a refund cannot be given.